The Top 6 Issues In Condo Property Management Today, Revealed
And The Most Efficient Ways To Manage Them

Property management is a dynamic and growing field, particularly in the Greater Toronto Area (GTA). As the world pulls itself out of the global recession of the past several years, the demand for housing has led to increased construction and more interest in the low-maintenance lifestyle that can come with condominium ownership. In this eBook, we at ICC Property Management want to provide an insightful guide about the common issues confronted on a regular basis in condominium communities. "The ICC Difference" ICC has taken the time to develop effective and comprehensive systems to ensure that residents of the complexes they manage are highly satisfied and well taken care of. Here you will find some of ICC's best practices in providing the best property management services.
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Who Can Benefit From This eBook?

For Condo Residents
Learn about where to turn for different kinds of concerns and services, and what expectations exist for you as a resident of your community.

For Board of Directors
Gain a greater understanding of what kinds of issues you might face and what duties you have to your community, both in terms of improving standards of living and complying with the law.

For Property Managers
Obtain greater insights into solutions that work for the concerns you face from residents each and every day, and your legal obligations as a property manager.
A Word From The Author:
Steven Christodoulou
As an experienced leader in the field and long-time owner and CVO of ICC Property Management, I will be providing you with key insights in all of these areas.
I served as the President of the Association of Condominium Managers of Ontario (ACMO) from 2013-2015, and I am a member of The Canadian Condominium Institute (CCI). My company, ICC, has achieved distinction as the ACMO Corporate Member of the Year two times, in both 2008 and 2010. ICC has also made the Profit 500 list of Canada’s Fastest Growing Companies for two years running. ICC is a proud ACMO 2000 Certified Company.
I am highly dedicated to the property management industry and want to share my knowledge with this dynamic and thriving industry. This is the first eBook of its kind for property managers in Canada, and particularly for Toronto and Ontario, and I hope that you will find it useful and share it with other members of your community.
What People Are Saying
About The eBook
Steven Christodoulou's , ICC Property Management e Book is packed with powerful insight. The e book captures in detail the concerns, challenges and provides clear guidance for Property Managers, Board of Directors and Residents in the Condo world. The book is well researched and written in an accessible style. If you want to know that your Condo has the best property manager it could have this is the place to start. I recommend it without hesitation. Kudos Steven.
- Anna Monti RCM, Senior Property Manager
Steven’s eBook expands upon the various challenges, fiscal responsibility, compliance and enforcement, along with appropriate guidance for a condo community to maintain and improve relations as well as property values. With his meticulous approach to addressing these common issues, coupled with ICC’s comprehensive systems in place, it is easy to see why ICC and Steven Christodoulou’s team of professionals have earned distinction in the marketplace. This eBook is a must read for anyone who lives, works or sits on a Board in a condominium community!
- Judy Statham, RCM, Director of Operation
This is a great idea! Very informative for new condo owners and boards alike. A very useful overview of the industry we serve outlining the responsibilities and accountabilities of condo owners, directors and managers.
- Michelle Pacheco, Senior Regional Manager
Awards and Accolades

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ICC® is proud to be the ACMO “Corporate Member of the Year” in both 2008 & 2010.

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ICC® is proud and honored to be included in the “PROFIT 500 ranking of Canada’s Fastest-Growing Companies by Canadian Business and PROFIT” 7 years in a row, 2013, 2014, 2015, 2016, 2017, 2018 and 2019.

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ICC® is featured in the book by Michael Caldwell: “The Corporate Wizards”, an Inspiring stories of Canadian entrepreneurs who take company building to a high art form.
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2015 Leader of the Year Award presented to Steven Christodoulou.
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2020 Leader of the Year Award presented to Judy Statham.
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2022 Award for Excellence in Education Presented to Jennifer Ricci.